Good questions
Laptop Repair FAQ
The things people ask us most — about cost, turnaround, data, and whether a repair is even worth it. Don't see yours? Just call.
How much does a repair cost, and do you charge just to look at it?
Diagnosis is free. We look at your laptop, find the real fault, and give you a clear written estimate before any work starts — so you always know the price up front.
How long will my repair take?
Many screen and DC jack repairs are done while you wait, in 10 to 30 minutes. Most common repairs and part swaps are same-day, in 2 to 6 hours. Board-level repairs like a dead motherboard usually take 2 to 3 days.
Is my data safe, and can you recover files from a dead laptop?
Yes. Repairs are done on-site at our shop, so your laptop is never shipped to a third party. When a drive has to be replaced we transfer your data or recover what we can, and we return your old drive to you.
Should I repair my laptop or just buy a new one?
That's exactly what the free estimate answers. We'll tell you honestly whether the repair is worth it — and if it isn't, we'll say so, and we can buy the laptop from you for cash and still return your hard drive.
Do you fix my brand of laptop?
We service all major brands, including Acer, Asus, Apple, Dell, Gateway, HP and Compaq, IBM and Lenovo, Sony, Samsung, LG, Toshiba, Fujitsu, Panasonic, Averatec, Alienware, and eMachines.
Is the repair guaranteed?
Yes. DC jack repairs and screen replacements come with a 90-day warranty on the work.
Do I need an appointment, or can I just walk in?
Walk in — no appointment needed. We're open Monday to Saturday, 10am to 6pm, at 2914 Sheppard Ave. East in Toronto, with free parking.
Why come to you instead of Apple or a big-box store?
Big-box shops usually ship your laptop away for weeks and swap whole boards. We repair on-site at the component level — often the same day — which is faster and usually far cheaper.
Free estimate
Still have a question? Ask a human.
Tell us what's wrong and we'll reply with an estimate — usually the same day. Prefer to talk? Call and we'll walk you through it.
- Call (416) 918-6578 · (647) 298-6578
- Email info@laptopspecialist.ca
- Shop 2914 Sheppard Ave. East, Unit 204B, Toronto, ON M1T 3J4
- Hours Mon–Sat: 10am–6pm · Sun: Closed · Free parking